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Binet Family Wines

Should you receive a product that appears to have been damaged in transit you can:

  1. Refuse to accept delivery of the product and demand the delivery company “Return the product to Sender”. We will then either:
    • provide you with replacement product if available;
    • provide you with an alternate product of your choice from our range to the total value of the damaged product; or
    • provide you with a full refund.
  2. If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
    • provide you with replacement product if available;
    • provide you with an alternate product of your choice from our range to the total value of the damaged product; or
    • provide you with a refund to the value of the damaged product.

Should you receive a product that is different to the one you ordered, we will either:

  • pay for the return of the product and provide you with the correct product if available;
  • refund the difference in value if the received product is of lower value than the ordered product; or
  • pay for the return of the product and provide you with a full refund.

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