Should you receive a product that appears to have been damaged in transit you can:
- Refuse to accept delivery of the product and demand the delivery company “Return the product to Sender”. We will then either:
- provide you with replacement product if available;
- provide you with an alternate product of your choice from our range to the total value of the damaged product; or
- provide you with a full refund.
- If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
- provide you with replacement product if available;
- provide you with an alternate product of your choice from our range to the total value of the damaged product; or
- provide you with a refund to the value of the damaged product.
Should you receive a product that is different to the one you ordered, we will either:
- pay for the return of the product and provide you with the correct product if available;
- refund the difference in value if the received product is of lower value than the ordered product; or
- pay for the return of the product and provide you with a full refund.
